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Custom Solutions Terms and Conditions of Sale

PLEASE READ THESE TERMS AND CONDITIONS OF SALE ( "SALE AGREEMENT" ) VERY CAREFULLY.

THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS ( UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH CUSTOM SOLUTIONS. ( "CS" ), IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN ).

Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and Custom Solutions. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. ( References to "you" or "your" shall relate to the Customer; references to "CS" shall relate to Custom Solutions and its affiliates. ) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.

This Sale Agreement constitutes the entire agreement between the Customer and CS relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by CS. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting CS at the address provided below.

In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.

Governing Law
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF SOUTH CAROLINA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN CHARLESTON COUNTY, SOUTH CAROLINA FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.

Title; Risk of Loss
Title to goods herein being purchased passes to the purchaser upon delivery of the goods to the purchaser, unless otherwise specified. Loss or damage that occurs during shipping by a carrier selected by CS is CS's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).

Export Sales
If goods herein being purchased are being purchased for purposes of export, the Customer must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void for goods exported outside the United States. Any and all liability is only for the products purchased.

General Legal Disclaimer
CS HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY CS IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY

Third-Party Product and Y2K Disclaimer
All products sold by CS are third party products and are subject to the warranties and representations of the applicable manufacturers, including but not limited to Y2K compliance. Accordingly, CS makes no representation or warranty with respect to the Y2K compliance of products sold.

Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, CS reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome!

While CS uses reasonable efforts to include accurate and up-to-date information on the Site, CS makes no warranties or representations as to the Site's accuracy. CS assumes no liability or responsibility for any errors or omissions in the content on the Site.

Limitation of Liability
CS will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. CS will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, CS is not liable or responsible for any amount of damages above the aggregate dollar amount paid by Customer for the purchase(s) under this agreement.

Arbitration
Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to this Sale Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Sale Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Sale Agreement), CS's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under the Code of Procedure of ARBITRATION-FORUM.COM (the "Code") in effect at the time the claim is filed. The Code is available at http://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this Sale Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in Charleston, South Carolina. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration.

Orders; Payment Terms; Interest; Taxes
Orders are not binding upon CS until accepted by CS. Terms of payment are within CS's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. CS may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes and import duties associated with the order.

Freight Policy
All orders are shipped by the method specified by the Customer unless CS is aware of circumstances that might cause the delay of the delivery of the order in which case CS is free to ship by an alternate shipper at CS's discression. Shipping and handling charges for multiple part orders vary; contact your CS account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to an address that can be verified according to our standards. In some circumstances, international shipping may be available. Call for details.

Return Policy
CS offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your CS account manager.
Please call 888-414-5846 or e-mail our Customer Relations Department at customer_relations@cs-software.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to CS. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.
All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Shipping charges on returned items are the Customer's responsibility; CS will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for CS to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify CS immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify CS of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Relations at 888-414-5846 or your CS account manager to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to CS within 30 days from the invoice date, at CS's discretion for: credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by CS within 30 days from the invoice date, at CS's discretion for: credit or exchange.
All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Additional manufacturers may be added to this list as: manufacturer policies change, manufacturers go out of business or in the case of specially ordered items.

CS reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.

Defective Software Return Policy
Defective software can be returned to CS. The return must take place within 30 days of invoice date and may only be replaced for the SAME software.

Non-Defective Software Return Policy
Unopened software may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer.
All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

NOTE: Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. Multiple licenses may not be returned beyond 30 days for any reason.

Check Payment Policy
CS will accept personal or business checks subject to verification. CS will accept business checks for prepay orders and for Net 30 orders.

Credit Cards
Credit card charges are not submitted until time of shipment unless the item is a special order to be Drop Shipped by the Manufacturer directly to the Customer. CS does not apply any surcharge for credit cards.

Wire Transfer Payment Policy
CS will accept Wire Transfer for prepay, allow 5 days for Wire Transfer process to complete.


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Date: 03 September 2002
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